First Class Service

HERE AT CRANLEA WE PRIDE OURSELVES ON OFFERING A COMPLETE FIRST CLASS AFTER SALES SERVICE.

We offer anything from full annual service/warranty contracts to one off services to many pieces of equipment. For more details please see below about the services we offer or to contact our in-house service engineers click here

The Cranlea extended warranties are subject to the product undergoing either an annual preventative maintenance or full contract service.

MECHANICAL ERGOMETERS 

Visual and operational check to include:
  • Mechanical service involving adjustments, lubrication and replacement of parts where necessary.
  • Electronic service involving functional check of display meter and speed sensor.
  • Performance service including static calibration.
  • Clean and test.
  • Issue service / calibration report.
  • Dynamic calibration charged extra (charged extra).

Electronic Ergometers

Visual and operational check to include:
  • Mechanical service involving adjustments, lubrication and replacement of parts where necessary.
  • Electronic service involving functional check of work load programmer and internal wiring.
  • Electrical safety check (PAT).
  • Clean and test.
  • Issue service / calibration report.
  • Dynamic calibration charged extra (charged extra).

Metabolic systems

Visual and operational check to include:
  • Mechanical service involving adjustments and replacement of parts where necessary.
  • System configuration check including software and firmware update if necessary.
  • Electronic service involving the inspection of fuel cell, batteries, power supplies and chargers, telemetry module and heart rate transmitter and receiver.
  • Performance service including inspection of sample line, face masks and head cap and straps.
  • Pressure, gas and volume calibration including metabolic calibration test.
  • Electrical safety check (PAT).
  • Clean and test.
  • Issue service / calibration report. 
FULL EXTENDED WARRANTY

Consists of:
  • Annual contract service (as above)
  • Free call-out &
  • Free labour &
  • Free parts for all breakdowns due to manufacturing defect or faulty components 
  • Free software updates
Accidental damage, wear & tear and misuse cover not included.


TREADMILLS

Preventative Maintenance Service 

Consists of:
  • Basic function check.
  • Clean handrail, display and covers.
  • Inspect power cord.
  • Vacuum beneath and inside the treadmill.
  • Tighten any loose nuts and adjust feet if necessary.
  • Re-grease running surface if necessary and spray with anti-static spray.
  • Check motor and brushes (if applicable).
  • Check and grease drive belt or replace if necessary.
  • Grease front and rear roller bearings.

Full Annual Contract Service 

Consists of:
  • Full system function test.Full mechanical service including check, adjustment and lubrication of;
    • Motor drive belts.
    • Running belt slats, ‘V’ and drive belts.
    • Elevation assemblies.
    • Front and rear roller bearings.
    • Ventilation fan dust filters.
    • Chassis and feet.
  • Full electronic service including the inspection of;
  • Motors, transformers, power supplies and pcb’s.
Wiring and connectors.
  • Operational tests including;
    • Safety features and emergency stops.
    • Handrail control switches.
    • Data monitor or WUS controller.
    • Speed and elevation.
  • Calibration of speed and elevation.
  • Electrical safety checks (PAT).
  • Complete clean of the treadmill and under treadmill area.
  • Replacement of parts (if available) where necessary.
Issue service and calibration report.

Full Extended Warranty Service 

Consists of:

  • Annual contract service (as above).
  • Free call-out &
  • Free labour &
  • Free parts for all breakdowns due to manufacturing defect or faulty components.
  • Free software updates.

Accidental damage, wear & tear and misuse cover not included.


Further benefits of Annual Contract Service and Full Extended Warranty

Customers will receive a 15% discount on all parts, consumables and labour charges not included in the Annual Service or Extended Parts Warranty.

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