Service & Support

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HERE AT CRANLEA WE PRIDE OURSELVES ON OFFERING A COMPLETE FIRST CLASS AFTER SALES SERVICE.

We offer anything from full annual service/warranty contracts to one off services to many pieces of equipment. For more details please see below about the services we offer or to contact our in-house service engineers click here

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MECHANICAL ERGOMETERS

Visual and operational check to include:

  • Mechanical service involving adjustments, lubrication and replacement of parts where necessary.
  • Electronic service involving functional check of display meter and speed sensor.
  • Performance service including static calibration.
  • Clean and test.
  • Issue service / calibration report. 
  • Dynamic calibration charged extra (charged extra).

Electronic Ergometers

Visual and operational check to include:

  • Mechanical service involving adjustments, lubrication and replacement of parts where necessary.
  • Electronic service involving functional check of work load programmer and internal wiring.
    Electrical safety check (PAT).
  • Clean and test.
  • Issue service / calibration report.
  • Dynamic calibration charged extra (charged extra).

Metabolic systems 

Visual and operational check to include:

  • Mechanical service involving adjustments and replacement of parts where necessary.
  • System configuration check including software and firmware update if necessary.
  • Electronic service involving the inspection of fuel cell, batteries, power supplies and chargers, telemetry module and heart rate transmitter and receiver.
  • Performance service including inspection of sample line, face masks and head cap and straps.
  • Pressure, gas and volume calibration including metabolic calibration test.
  • Electrical safety check (PAT).
  • Clean and test.
  • Issue service / calibration report.


FULL EXTENDED WARRANTY

Consists of:

  • Annual contract service (as above)
  • Free call-out &
  • Free labour &
  • Free parts for all breakdowns due to manufacturing defect or faulty components
  • Free software updates
  • Accidental damage, wear & tear and misuse cover not included.
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TREADMILLS

Preventative Maintenance Service

Consists of:

  • Basic function check.
  • Clean handrail, display and covers.
  • Inspect power cord.
  • Vacuum beneath and inside the treadmill.
  • Tighten any loose nuts and adjust feet if necessary.
  • Re-grease running surface if necessary and spray with anti-static spray.
  • Check motor and brushes (if applicable).
  • Check and grease drive belt or replace if necessary.
  • Grease front and rear roller bearings. 

Full Annual Contract Service

Consists of:

  • Full system function test.Full mechanical service including check, adjustment and lubrication of;
    • Motor drive belts.
    • Running belt slats, ‘V’ and drive belts.
    • Elevation assemblies.
    • Front and rear roller bearings.
    • Ventilation fan dust filters.
    • Chassis and feet.
  • Full electronic service including the inspection of;
  • Motors, transformers, power supplies and pcb’s.

Wiring and connectors.

  • Operational tests including;
    • Safety features and emergency stops.
    • Handrail control switches.
    • Data monitor or WUS controller.
    • Speed and elevation.
  • Calibration of speed and elevation.
  • Electrical safety checks (PAT).
  • Complete clean of the treadmill and under treadmill area.
  • Replacement of parts (if available) where necessary.
  • Issue service and calibration report. 


Full Extended Warranty Service

Consists of:

  • Annual contract service (as above).
  • Free call-out &
  • Free labour &
  • Free parts for all breakdowns due to manufacturing defect or faulty components.

Free software updates.

Accidental damage, wear & tear and misuse cover not included.

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Further benefits of Annual Contract Service and Full Extended Warranty

Customers will receive a 15% discount on all parts, consumables and labour charges not included in the Annual Service or Extended Parts Warranty.

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