Question 1

Extended Warranty ordered during the 1st year

Accepted Answer

1 year extended warranty including 1 annual service (2 years total)	5% of list price
2 year extended warranty including 2 annual service (3 years total)	10% of list price
3 year extended warranty including 3 annual service (4 years total)	15% of list price
4 year extended warranty including 4 annual service (5 years total)	20% of list price

Warranty does not include accidental damage, misuse or wear & tear.

* For all Cortex systems, extended warranty excludes Oxygen cells, Volume Transducers and Sample lines.

Question 2

Extended Warranty taken out after manufacturer’s warranty has elapsed

Accepted Answer

Customers will be required to pay the equivalent value for the years they have not taken the warranty for them to become eligible for a new 1 year extended warranty.

For example, if a customer wishes to purchase extended warranty 2 years after purchase they will be required to pay for the year that they have missed. Therefore a 1 year extended warranty will cost 10% of list price. Further years will be charged at the standard charge of 5% per year.

The extended warranty is also subject to a full inspection of the equipment by a trained Cranlea engineer.

Cranlea reserves the right to refuse to offer extended warranty.

Question 3

Further benefits of Extended Warranty

Accepted Answer

Customers will receive a 15% discount on all parts, consumables and labour charges not included in the Extended Warranty.

Woodway customers will receive a 20% discount on all parts not included in the Extended Warranty.

All consumables and software upgrades charged extra. All warranty options above apply to UK mainland only.

Highlands/Islands, NI, ROI surcharge and congestion/parking charge supplements may apply.